Cisco WebAttendant

Document ID: 7608

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Background Information
Task 1: Determine the Root Folder for the FTP Server on the Cisco CallManager Server
Task 2: Copy the Cisco WebAttendant Client Executable File to the FTP Root Folder
Task 3: Download the Cisco WebAttendant Client Executable File to the Client PC
Task 4: Install the Cisco WebAttendant Client
Task 5: Verify That the Cisco WebAttendant Client Application Runs Properly
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Introduction

This document is part five of a ten document set. Consult the index for this set, Installing and Configuring Cisco WebAttendant for CallManager 3.0, for more information on each document.

This document explains how to install Cisco WebAttendant for Cisco CallManager from a client perspective. Refer to Configuration of Cisco WebAttendant on Server Side for information on how to configure the WebAttendant server.

This document uses the Default Device Pool. In addition, all Locations are set to <None>, all Calling Search Spaces are set to <None> and all Partitions are set to <None>. Make sure to adapt the values of these fields to your topology when appropriate.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager Software Release 3.0(8) or later

• Internet Explorer 4.0 or later with Active X enabled on the client PC

Note: Cisco WebAttendant was announced with Cisco CallManager Software Release 3.0(5) but was not fully supported until Cisco CallManager Software Release 3.0(6).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Background Information

Tasks 1, 2 and 3 explain how to create a copy of a Cisco WebAttendant client executable file on the client PC that runs the client side of the application that first makes a copy of the file available via file transfer protocol (FTP) from the Cisco CallManager server. Skip tasks 1 and 2 and start with task 3 if you have already copied the Cisco WebAttendant client executable file onto the client PC, or you already know how to do this.

Tasks 1, 2 and 3 assume that your Cisco CallManager server has an active FTP server daemon that runs. This is the default behavior for a Cisco CallManager Software Release 3.0 installation. They also assume that no changes have been made to the permissions of the root FTP folder or any other FTP server parameters. Make allowances for the changes while you complete tasks 1, 2 and 3 if the server of your Cisco CallManager FTP server configuration has been modified from the default behavior.

Another option for the installation of the Cisco WebAttendant client application is to log into the Cisco CallManager Administration Application on the Cisco CallManager server from a browser on the client PC and choose Applications > Install Plugins > WebAttendant. This option requires that the user who does the installation on the client PC has access to the password of the Administrator for the Cisco CallManager server. This is not considered a secure, scalable method for the downloading and installation of the WebAttendant client application on multiple clients. Therefore it is not explained in this document.

Task 1: Determine the Root Folder for the FTP Server on the Cisco CallManager Server

This task explains how to determine the root FTP folder on the Cisco CallManager server. In most cases it is c:\Inetpub\ftproot. Skip this task and proceed to task 2 if you know that your system has not been changed from this default setting.

1. Choose Programs > Administrative Tools > Internet Information Services from the Start menu on the Cisco CallManager server in order to start the Internet Information Services console. Click on the + sign next to the server name. A similiar window to this example appears.

   

2. Right click on Default FTP Site in order to access the Properties dialogue window.

   

3. Choose Home Directory in the window that appears.

   

   The previous window confirms that this CallManager server uses c:\inetpub\ftproot as the home directory. Proceed to Task 2.

Task 2: Copy the Cisco WebAttendant Client Executable File to the FTP Root Folder

This task explains how to copy the Cisco WebAttendant client executable file from the Cisco CallManager application to the root FTP folder of the Cisco CallManager server. Skip this task and proceed to task 3 if you already know how to do this.

1. Choose Application > Install Plugins from the Cisco CallManager main page.

   

2. Choose Cisco Web Attendant.

   

3. A window similar to this example appears. In this case the Save In option points to the root FTP folder.

   Note:  Choose the option that saves the file to a disk if it prompts you choose whether to Save the file to disk or Run the file from its current location or with some other set of options.

   

4. A window similar to this example indicates that the current folder is ftproot. Click Save.

   

5. A window similar to this example appears.

   

6. A window similar to this example appears once the procedure is complete.

   

   Click Close.

   This completes this task. Proceed to Task 3.

Task 3: Download the Cisco WebAttendant Client Executable File to the Client PC

This task explains how to download the Cisco WebAttendant client executable file to the client PC from the Cisco CallManager server FTP site using Internet Explorer. If you already know how to do this you can skip this task and proceed to Task 4.

1. Start the browser application on the client PC.

   Note: It is possible to download the Cisco WebAttendant client executable file using Netscape. The Cisco WebAttendant client application itself, however, is only supported under Internet Explorer 4.0 or later.

   • If your site does not support Domain Name System (DNS), enter the URL of the FTP site on the Cisco CallManager server: <ftp://ip-address> where <ip-address> is the IP address of your Cisco CallManager server.

   • If your site supports DNS, enter the URL of the FTP site on the Cisco CallManager server: <ftp://ccm-name> where <ccm-name> is the DNS name of your Cisco CallManager server.

2. A window similar to this example appears. In this case, the only file in the root FTP folder is the Cisco WebAttendant client executable file.

   

   Choose the file name in order to initiate the download procedure.

   Note: Choose the option that saves the file to a disk if it prompts you to choose whether to Save the file to disk or Run the file from its current location or with some other set of options.

3. Choose the local directory where you want to save the file. In this case c:\temp.

   

   Click Save after you select the appropriate directory.

4. A window similar to this example appears.

   

   When the download process is complete, this task is finished. Proceed with Task 4.

Task 4: Install the Cisco WebAttendant Client

This task explains the process of the installation and configuration of the Cisco WebAttendant client.

1. Run the Cisco WebAttendant client executable file that you just downloaded. In this case the easiest way to do this is to use the Start > Run menu option. Enter c:\temp\ciscowebattendant.exe

   

   Note: You can also browse the PC file system in order to locate the file and then double click to start it.

2. A window similar to this example appears while the installation files are extracted.

   

   Click Next once the files are extracted.

3. A window similar to this example appears.

   

   Click Next in order to install Cisco Web Attendant in the appropriate destination folder.

4. A window similar to this example appears.

   

   Click Next or a different target directory in order to accept the default settings and then click Next.

   Note: Cisco recommends that you accept the default location in order to facilitate troubleshooting in case you have to call for support.

5. A window similar to this example appears that prompts you for the menu location where you want Cisco WebAttendant to appear.

   Note: Cisco recommends that you accept the default location in order to facilitate troubleshooting in case you have to call for support.

   

   Click Next.

6. You are prompted for the Cisco Web Attendant login ID. This is the login ID and password that you created on the Cisco CallManager server when you configured Cisco WebAttendant. We use these for this example:

   Login ID	webattendant
   Password	Cisco

   

   Click Next.

7. Fill in the parameters in this window:

   Cisco CallManager IP address	10.200.72.40
   Web Attendant IP Port	4321
   IP Phone MAC Address	003094C25F8E

   Note: Choose the Service > Web Attendant > Cisco WebAttendant Server Configuration options on the Cisco CallManager Administration Page in order to find the Web Attendant IP Port number on the Cisco CallManager server. The parameter is TcdSrv Listen Port. The default value is 4321.

   Caution: Cisco recommends that you do not change the WebAttendant port number. It is possible that your site has firewalls or other security measures that have been configured in order to allow this port to pass through the network. If you change this value, it is possible your system does not work.

   

   Click Next.

8. A window similar to this example appears.

   

   Click Finish in order to complete the setup.

   You have now completed this task. Proceed to Task 5.

Task 5: Verify That the Cisco WebAttendant Client Application Runs Properly

If the PC has both Internet Explorer and a Netscape browser installed, it is possible that the Cisco WebAttendant client installation process associates Cisco WebAttendant with the Netscape browser instead of Internet Explorer. This task verifies that the application starts with Internet Explorer.

This task is required on PCs that have both Internet Explorer and a Netscape browser installed. It is optional, but recommended, on PCs that only have Internet Explorer installed.

1. Start the application from Start > Programs > Cisco Web Attendant > Cisco Web Attendant on the client PC in order to test the current Cisco WebAttendant configuration.

   Note: This is where the shortcut is installed for this example. If you selected a different location during the installation, you must modify this step accordingly.

2. If the Cisco WebAttendant application starts to run under Internet Explorer, a window similar to this example appears.

   Note: It is possible a message appears that the application was not able to access the database. If there is a similar message, click OK in order to continue to load the application. This error occurred because the Cisco WebAttendant application needs to be configured with the path to the user database in order to use the drive configured in Task 5. This step is performed in Task 7.

   

   If your application starts in a Netscape browser window or does not appear to be similar to the window in the example, proceed to the next step in this task. If the top of your window looks similar to this window, leave the application open and proceed to the next task.

   This window shows that the Start > Programs > Cisco Web Attendant > Cisco Web Attendant option launches Netscape instead of Internet Explorer. Note the JavaScript error in the bottom banner.

   

   The steps that remain in this task explain how to associate the correct file with Start >Programs > Cisco Web Attendant > Cisco Web Attendant so that Cisco WebAttendant opens correctly.

3. Choose Start > Settings > Task Bar from the client PC menu.

   Note: The steps that remain in this task assume that you selected the default directory and the default menu shortcut location when you installed Cisco WebAttendant. If you used a different directory or a different menu shortcut location, you need to change the parameters in order to match your installation.

   A window similar to this example appears.

   

   Click Advanced.

4. Click the + icon in order to expand the Programs folder in the window that appears. Then choose Cisco WebAttendant.

   

   Click on the Cisco WebAttendant icon in the right window and press Delete in order to remove this shortcut.

5. A window similar to this example appears.

   

   Click Yes.

6. Right-click in the window area to the right and choose New > Shortcut.

   

7. A window similar to this example appears.

   

   Enter c:\progra~1\Cisco\WebAttendant\bin\iepopupctrl.exe in the Command line area.

   Note: In this example the Program Files directory, abbreviated progra~1, is on drive c:. Your system can be different. Make certain that you enter the appropriate drive letter for your system.

8. A window similar to this example appears.

   

   Click Next.

9. In this window, change the name of the shortcut to WebAttendant.

   

   Click Finish.

10. Close all of the windows that remain that you opened during steps 2 through 9.

11. Choose Start > Programs > Cisco WebAttendant > WebAttendant. The Cisco WebAttendant window similar to this example appears.

    Note: Return to the index page and refer to the troubleshooting section if there is an error that the application is unable to access the user database.

    

12. The installation and basic configuration is complete if you performed all of the tasks on the index page in the order they are presented. It is now possible to Log in and go online. Refer to the index page and the troubleshooting section if there are any problems.

    You have now completed this task.

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