Cisco WebAttendant

Document ID: 5271

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Task 1: Creating a Shared Folder for the Cisco WebAttendant Console Application
Task 2: Installing the Cisco WebAttendant Client
Task 3: Verifying that the Cisco WebAttendant Client Application Will Run Properly
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Introduction

This document is part of a document set. For information on each of these documents, consult the index for this set: Installing and Configuring Cisco WebAttendant for CallManager 3.1.

This document will explain how to install Cisco WebAttendant for CallManager from a client perspective. For information on how to configure the WebAttendant server, refer to Adding Cisco WebAttendant Users in CallManager 3.1.

This document uses the Default Device Pool. In addition, all Locations are set to <None>, all Calling Search Spaces are set to <None> and all Partitions are set to <None>. Please make sure to adapt these field values to your topology when appropriate.

Prerequisites

Requirements

Task 1 explains how to download the software to the PC. If you have already copied the Cisco WebAttendant client executable file onto the client PC, or you already know how to do this, skip task 1 and start with task 2.

Another option for installing the Cisco WebAttendant client application is to log into the Cisco CallManager Administration Application on the CallManager server from a browser on the client PC and select Applications > Install Plugins > WebAttendant. This option requires that the user performing the installation on the client PC has access to the Administrator's password for the Cisco CallManager server. This is not considered a secure, scalable method to download and install the Cisco WebAttendant client application on multiple clients. Therefore, it is not explained in this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager version 3.1(1) or later

• Internet Explorer 4.0 or later with Active X enabled on the client PC

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Task 1: Creating a Shared Folder for the Cisco WebAttendant Console Application

You need to share the folder C:\CiscoPlugins\Client.

Complete these steps in order to do this:

1. Open My Computer, then go to C:\CiscoPlugins and right-click on the Client folder and select Sharing.

2. Select the radio button beside Share this folder. Set any necessary permissions that the customer might desire.

3. In order to copy the CiscoWebAttendant.exe, point your PC to this shared network folder and copy the folder to your PC.

Task 2: Installing the Cisco WebAttendant Client

This task explains the process of installing and configuring the Cisco WebAttendant client.

Complete these steps:

1. Run the Cisco WebAttendant client executable file that you just downloaded. In this case, the easiest way to perform this is by using the Start > Run menu option. Enter c:\temp\ciscowebattendant.exe.

   

   Note: You can also browse the PC's file system to locate the file and then start it by double-clicking it.

   You should see a screen similar to this while the installation files are being extracted:

   

2. Click Next once the files have been extracted.

   You should see a screen similar to this:

   

3. Click Next in order to install Cisco WebAttendant in the appropriate destination folder.

   After agreeing to the license terms, you should see a screen similar to this:

   

4. Accept the default settings by clicking Next or select a different target directory and then click Next.

   Note: Cisco recommends that you accept the default location to facilitate troubleshooting in case you ever have to call for support.

   You should see a screen similar to this that prompts you for the menu location where you want to have Cisco WebAttendant appear.

   Note: Cisco recommends that you accept the default location to facilitate troubleshooting in case you ever have to call for support.

   

5. Click Next.

   You are prompted for the Cisco WebAttendant login ID. This is the login ID and password that you created on the Cisco CallManager server when you configured Cisco WebAttendant.

   In this example, this is the login ID and password used:

   • Login ID: wa

   • Password: cisco

   

6. Click Next.

7. In the next screen, fill in these parameters as shown here:

   • CallManager IP address: 10.200.72.40

   • Web Attendant IP Port: 4321

   • IP Phone MAC Address: 003094C25F8E

   Note: You can find the Cisco WebAttendant IP Port number on your Cisco CallManager server by selecting the Service > Web Attendant > Cisco WebAttendant Server Configuration options on the Cisco CallManager Administration Page. The parameter you are looking for is TcdSrv Listen Port. The default value is 4321.

   Caution: Cisco recommends that you do not change the Cisco WebAttendant port number. Your site might have firewalls or other security measures that have been configured to allow this port to pass through the network. If you change this value, your system might not work.

   

8. Click Next.

   You should see a screen similar to this:

   

9. Click Next.

   

   When the setup status bar reaches 100%, this screen should appear:

   

10. Click Finish in order to complete the Setup.

Task 3: Verifying that the Cisco WebAttendant Client Application Will Run Properly

If the PC has both Internet Explorer and a Netscape browser installed, it is possible that the Cisco WebAttendant client installation process associated Cisco WebAttendant with the Netscape browser instead of Internet Explorer. This task will verify that the application starts with Internet Explorer.

This task is required on PCs that have both Internet Explorer and a Netscape browser installed. It is optional (but recommended) on PCs that only have Internet Explorer installed.

Complete these steps:

1. Test the current Cisco WebAttendant configuration by starting the application from the Start > Programs > Cisco Web Attendant > Cisco Web Attendant option on the client PC.

   Note: This is where the shortcut was installed for this example. If you selected a different location during the installation, you will have to modify this step accordingly.

   If the Cisco WebAttendant application starts running under Internet Explorer, you should see a screen similar to this:

   Note: You might see a message that the application was not able to access the database. If you do, click OK to continue loading the application. This error occurred because the Cisco WebAttendant application needs to be configured with the path to the user database using the drive that was configured in Task 5. This step is performed in Task 7.

   

   If your application starts in a Netscape browser window or does not appear to be similar to the previous screen, proceed to the next step in this task. If the top of your screen looks similar to this screen, leave the application open and proceed to the next task.

   This screen shows the Start > Programs > Cisco Web Attendant > Cisco Web Attendant option launching Netscape instead of Internet Explorer. Note the JavaScript error in the bottom banner.

   

   The remaining steps in this task explain how to associate the correct file with the Start > Programs > Cisco Web Attendant > Cisco Web Attendant option so that Cisco WebAttendant opens correctly.

2. Select Start > Settings > Task Bar from the client PC menu.

   Note: The remaining steps in this task assume that you selected the default directory and the default menu shortcut location when installing Cisco WebAttendant. If you used a different directory or a different menu shortcut location, you need to change the parameters below to match your installation.

   You should see a screen similar this:

   

3. Click Advanced.

4. In the screen that appears, expand the Programs folder by clicking the + icon. Then select Cisco WebAttendant.

   

5. Click the Cisco WebAttendant icon in the right window and click the Delete key to remove this shortcut.

   You should see a screen similar this:

   

6. Click Yes.

7. Right click in the window area to the right and select New > Shortcut.

   

   You should see a screen similar this:

   

8. Enter c:\progra~1\Cisco\WebAttendant\bin\iepopupctrl.exe in the Command line area.

   Note: In this example, the Program Files (abbreviated "progra~1") directory is on drive "c:". Your system might be different. Make certain that you enter the appropriate drive letter for your system.

   You should see a screen similar this:

   

9. Click Next.

10. In the next screen, change the name of the shortcut to WebAttendant.

    

11. Click Finish.

12. Close all of the remaining screens that were opened during steps 2 through 10.

13. Select the menu option Start > Programs > Cisco WebAttendant > WebAttendant.

    You should see the Cisco WebAttendant console screen as shown here:

    Note: If you receive an error about the application not being able to access the user database, return to the index page and refer to the troubleshooting section.

    

    If you performed all of the tasks on the index page in the order they are presented, your installation and basic configuration should now be complete. You should be able to log in and go online. If you have any problems return to the index page and refer to the troubleshooting section.

    You have now completed this task. Return to the index page.

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