Cisco WebAttendant

Document ID: 21029

Contents

Introduction

This document provides a procedure for troubleshooting the WebAttendant if reorder tones are heard when calling the pilot point.

Problem

When dialing a pilot point, the user sometimes hears reorder tones.

Solution

Reorder tones can occur if the Cisco Telephony Call Dispatcher (TCD) does not successfully open the pilot point. In this case, the pilot point does not register with the Cisco CallManager. Follow the steps below to determine the cause of this failure.

1. Choose Start > Programs > Administrative Tools to open the Performance Manager.
2. Make sure that the TCD CcmlineLinkState is set to 11.



3. Verify that the Cisco CallManager and CTIManager services are up and running.
   1. Open your CallManager Administation web page.

   2. Choose Application > Cisco Call Manager Serviceability > Tools > Control Center.

   3. On the left side, click the CallManager you want to verify.

      If the Cisco CallManager and CTIManager service are both running, a triangle displays. A square displays if they are not running.

4. Check the directory flags. See Telephony Call Dispatcher Directory Usage for more information.

Note: In some failover cases, the pilot point call is rejected by NcallStationD. The bug has been fixed and applied to Cisco CallManger 3.1(3).

Related Information

• Voice and Unified Communication Support
• Voice Technology Support