Cisco WebAttendant

Document ID: 5266

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Tasks
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Related Information

Introduction

Cisco WebAttendant is a client-server application that enables you to set up Cisco IP Phones as attendant consoles. The Cisco WebAttendant client provides a graphical user interface that allows you to control a Cisco IP Phone as an attendant console, which includes speed dial buttons and quick directory access for the ability to look up phone numbers, monitor line status, and direct calls. Cisco WebAttendant can be used by a receptionist or administrative assistant in order to handle calls for a department or company or by an individual.

The Cisco WebAttendant client is a plug-in application that is installed on a PC that has IP connectivity to the Cisco CallManager system. The client works in conjunction with a Cisco IP Phone that is registered to a Cisco CallManager, one client for each phone that is used as an attendant console. Multiple WebAttendant clients can be connected to a single Cisco CallManager.

The Cisco Telephony Call Dispatcher (TCD) service that runs on the Cisco CallManager communicates with Cisco WebAttendant clients for call routing and control, monitors and reports line state, and services client database requests.

Cisco CallManager Administration is used in order to add users, configure pilot points and hunt groups for call routing, and start and stop the TCD service, along with other administrative tasks.

The Cisco WebAttendant server application can also be used on its own in order to create hunt groups for call routing.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco CallManager administration

• Microsoft Windows administration

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager version 3.1(1) or later

• Internet Explorer 4.0 or later with Active X enabled

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Tasks

This table provides an overview of the steps you must complete in order to install Cisco WebAttendant and to configure the basic settings necessary to test the installation.

* If you only use Cisco WebAttendant to create hunt groups in order to handle inbound calls, you do not need to create any WebAttendant users. In this case, refer to document 3 only.

When you have completed these tasks, refer to WebAttendant User Guides for information on how to configure and use the more advanced Cisco WebAttendant options.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems