Sti Backup Utility in Cisco CallManager Stuck on "Cancelling Backup" [Cisco Unified Communications Manager (CallManager)]

Document ID: 47660

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solutions
      Solution 1
      Solution 2
Related Information

Introduction

This document explains how to fix the Sti Backup Utility (shipped by default with Cisco CallManager) when it is stuck on the "Cancelling backup process. Please wait.." message.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

When you run the Sti Backup Utility, the "Cancelling backup process. Please wait.." message (shown in the graphic) does not disappear when you attempt to cancel the backup process after you notice that the backup never executed (via the status monitor).

Note: Rebooting the server does not solve the problem.

Solutions

When the Sti Backup Utility gets stuck on the "Cancelling backup process. Please wait.." message, the first thing to take note of is the value of the Config registry key.

From the Windows Start button, select Run and enter regedit.
From the Registry Editor, select HKEY_LOCAL_MACHINE > Software > Cisco Systems > Backup > Config.

You should notice that the value of the Config registry key is 3.

Use one of these two solutions to end the Sti Backup Utility.

Solution 1

Complete these steps.

Manually change the value of the Config registry key to 0.
Manually stop the StiView.exe process in the Cisco CallManager by pressing Ctrl-Alt-Del and select Task Manager.
When the Windows Task Manager appears, select the Processes tab, select stiView.exe, and click the End Process button.