Cisco Unified Communications Manager (CallManager)

Document ID: 97071

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

A new feature in Cisco Unity Connection provides the ability to import users from Cisco Unified Communications Manager through the configuration database API, known as the Cisco AVVID XML Layer (AXL). This document describes how to overcome the problem of administrators being unable to import users from Cisco Unified Communications Manager 5.x to Cisco Unity Connection (CUC) when AXL is used.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Unified Communications Manager 5.x and Cisco Unity Connection.

Components Used

The information in this document is based Cisco Unified Communications Manager 5.x and any version of Cisco Unity Connection.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

A new feature in Cisco Unity Connection provides the ability to import users from Cisco Unified Communications Manager through the configuration database API, known as the Cisco AVVID XML Layer (AXL). This feature returns the No AXL Remote Servers were found. A CallManager 5.0 or greater integration is required to synchronize users error message if it is not set up correctly.

Solution

In order to import users from Cisco CallManager into Cisco Unity Connection, the user must have a primary extension assigned to it. Otherwise, the import fails.

Complete these steps in order to verify that the AXL server configuration is correct:

1. On the Cisco Unity Connection Administration page, choose Tools > Import CallManager Users.

2. Ensure the AXL server is defined under Telephony Integrations > Phone System.

3. Click the Cisco CallManager server that is listed.

4. Choose Edit from the pull-down menu, and click Cisco CallManager AXL servers.

5. Make sure the Cisco CallManager server is added.

   • If it is listed, make sure that the 8443 or 443 port is configured if Secure Socket Layer (SSL) is used. If SSL is not used, port 8080 must be configured.

6. Make sure the username matches with Cisco CallManager 5.0.

   • This version is case sensitive because it is Linux. For instance, if the username is CCMAdministrator, it must be entered as CCMAdministrator.

     Note:  If the CCMAdministrator password contains any special character like !@#$%&*, then the import fails. Make sure the password does not contain any special character when you import users from Cisco CallManager.

7. Choose the correct Cisco CallManager version settings.

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Related Information

• Creating Multiple User Accounts from Cisco CallManager Users
• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems