Revised October 24, 2006
December 27, 2001
NOTICE:
THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.
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Products Affected
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Cisco Intelligent Contact Management Software (ICM) version 4.5
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Cisco ICM version 4.6
Problem Description
A Voice Response Unit (VRU) using Call Routing Interface to the VRU Peripheral Interface Manager (PIM) attempts to route a call.
Background
ICM version 4.5 requires additional configuration of the VRU in order to complete routing with a VRU as a routing client. A Network VRU must be defined with a type of 6 and the peripheral table needs to point to this new Network VRU definition in ConfigICM.
Problem Symptoms
The router issues a dialogue failure with the message No Network VRU found for VRU capable call from...
Workaround/Solution
Configure a Network VRU with a VRU Type of 6 and configure the peripheral associated with the VRU PIM to use that Network VRU.
See l for additional information. This issue has been resolved in Cisco ICM release 4.5.1 and Cisco ICM release 4.6.1
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCma08943 (registered customers only) |
NewCall.CallAtVRU should be FALSE for RouteRequest |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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