September 5, 2006
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
|
Product |
Comments |
|---|---|
|
7905 - CP-7906G |
With 8.0(3) FW |
|
7911 - CP-7911G |
With 8.0(3) FW |
|
7911 - CP-7911G-NA |
With 8.0(3) FW |
|
7941 - CP-7941G |
With 8.0(3) FW |
|
7961 - CP-7961G |
With 8.0(3) FW |
|
7970 - CP-7970G |
With 8.0(3) FW |
|
7971 - CP-7971G-GE |
With 8.0(3) FW |
Problem Description
The IP Phones listed in the Products Affected section may get stuck in Configuring IP mode if disconnected from both Cisco CallManager and DHCP servers for four or more minutes.
Background
Code within the 8.0(3) IP Phone firmware release caused corruption of timer values used in handling DHCP.
This problem is not present in release 8.0(2).
The problem is fixed in 8.0(4) and later releases.
Problem Symptoms
The IP Phones listed in the Products Affected section may get stuck in Configuring IP mode indefinitely.
Workaround/Solution
Workaround:
None.
Solution:
Upgrade IP Phone firmware to release 8.0(4) or later releases.
Recovery:
If the IP Phone with firmware 8.0(3) displays Configuring IP continuosly, the IP Phone can be recovered by either of the two methods below.
-
Cycle power to the phone.
-
Reset the affected IP Phone by entering the **#** key sequence while in the Settings menu.
Either of the above two recovery methods will correct the corrupted timer values.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCsd57320 (registered customers only) |
Turbo: DHCP recv socket error on bad address |
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.0 |
05-SEP-2006 |
Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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