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The Cisco Internet Business Solutions Group (IBSG) Global Service Provider Practice helps service provider executives worldwide transform their businesses by addressing complex challenges they face today and capitalizing on the business opportunities of tomorrow.
Cloud/Managed Services
Riding the Cloud To Improve Your Top- and Bottom-Line Economics 
The steps required for successful cloud adoption, including an interactive tool to help organizations assess IT and business benefits.
Consumer Cloud Demand
Based on Connected Life Market Watch research from Cisco's Internet Business Solutions Group, this presentation discusses how service providers can significantly increase adoption of Connected Life services by strategically including cloud enhancements with their offerings.
The Cloud Value Chain Exposed
Key Takeaways for Network Service Providers
New Cisco IBSG Research Reveals Dramatic Growth in Cloud Interest Among SMBs
Recent survey research focused on the interest of small and medium-sized businesses (SMBs) in cloud and managed services.
Enterprise Cloud Migration Creating Service Provider Opportunity
Why network service providers are uniquely positioned to deliver cloud services. (Pages 6 and 7 of UnleashingIT publication)
Connected Life Market Watch: Service Delivery and Consumer Cloud (U.S.)
Consumers are more likely to adopt Connected Life services when they include cloud enhancements. In a recent survey, 75 percent of consumers said that it was "critical, differentiating, or mandatory" for SPs to offer at least one cloud enhancement.
Cloud Value Proposition
Cloud transforms consumer experience and spurs value creation for Service Providers
Cloudy, with a High Chance of Mobility
What happens when two of the hottest topics in the world of technology—"mobility" and "cloud"—collide? Big things—with lots of issues and outstanding questions. Mobile operators need to understand the opportunities presented by mobile cloud, how its future might unfold, and what is needed to ride this latest technological wave.
Acceleration to the Cloud
Enterprises are embracing data center virtualization and cloud services to achieve cost savings, but even more important, to support business agility—it is not a matter of if, but rather how much and how fast.
Network Service Providers as Cloud Providers
Survey results that show migration to Cloud Computing is happening fast. The survey points to compelling economic proposition for enterprises and significant opportunities for service providers.
Survey results
Mobile Cloud
Insights on mobile cloud services: what does it mean? What is the Future? What is the opportunity for Service providers?
Video/Digital Media
Tapping Buyer Behavior To Capitalize on Next-Generation Video Opportunities
Pay-TV service providers need growth opportunities in the face of flattening TV ARPU and increasing competition. This presentation looks at consumer preferences and buyer behavior to help SPs capitalize on next-generation video opportunities. A Connected Life Market Watch Perspective.
The Future of Television is Video
How Cisco is innovating in video solutions across business, private and public sectors and what the future of video implies for service providers.
View the slidecast
Podcast: What Will Television Look Like in 20 Years?
Ten predictions for the Future of Television.
The Future of Television
Sweeping Change at Breakneck Speed. 10 Reasons You Won't Recognize Your Television in the Not-Too-Distant Future.
Two-Sided Business Model Enables Service Providers to Profit from Video
Service providers can use a two-sided business model serving both content providers and consumers to profit from online video traffic.
Online Video Threatens Video on Demand
Disruptions in consumer video and the raging debate about whether Internet video poses a threat to traditional TV providers.
IBSG Connected Life Market Watch: Economics of Streaming TV Content
Experts discuss the strategy and economics of streaming TV content online, providing key levers that will determine the financial success of a streaming video site.
Connected Life Services
Key findings from research exploring consumers attitudes towards living a Connected Life, accessing mobile, video, and internet digital home content.
Connected Life Market Watch: Transitions in Consumer Video Entertainment
While the television remains the preferred home entertainment device, the Internet is becoming a key source for video entertainment. View these regional presentations:
Brazil
China
Germany
UK
Mobile
Profiting from the Rise of Wi-Fi
New, innovative business models for Service Providers
A New Chapter for Mobile?
How Wi-Fi will change the mobile industry as we know it
A "Marriage Made in Heaven": Mobile Devices Meet the Mobile Cloud
Cisco IBSG Research Uncovers New Opportunities for SPs To Prosper in Mobile Cloud Market
Mobile Cloud
An explanation of what mobile cloud is, and its potential for delivery of true n-screen and n-persona, with a wealth of new apps and capabilities.
Cloudy, with a High Chance of Mobility
What happens when two of the hottest topics in the world of technology—"mobility" and "cloud"—collide? Big things—with lots of issues and outstanding questions. Mobile operators need to understand the opportunities presented by mobile cloud, how its future might unfold, and what is needed to ride this latest technological wave.
Mobile Services
Key findings review how the economic downturn has impacted consumer behavior and looks at the trade offs consumers are making among various provider services.
CES Perspectives 2010
Unique insights from CES, highlighting key trends relevant to 3D, TelePresence competition, and single use wireless devices in the mobility space.
Femtocells: Implementing a Better Business Model To Increase SP Profitability
Business models associated with an emerging and potentially disruptive service provider technology are about to make their way into consumer's homes.
Cisco IBSG's latest thought leadership for the service provider industry, featuring proven solutions to daunting business challenges—and the roadmap for achieving success.
Rethinking Flat Rate Pricing for Broadband Services
How Service Providers Can Monetize Internet Traffic Growth via Value-Based Pricing
SMB Public Cloud Adoption: Opening a Hidden Market
Public cloud service providers that offer SaaS capabilities to micro-SMBs will uncover a large incremental—and highly profitable—market.
Connected Life Market Watch - Service Delivery and Cloud
A look at how cloud enhancements can impact consumers' interest in Connected Life services and how consumers prefer to buy their services.
Riding the Cloud To Improve Your Top- and Bottom-Line Economics
The steps required for successful cloud adoption, including an interactive tool to help organizations assess IT and business benefits.
Service Providers: A Tourniquet for the Hemorrhaging Healthcare System
How SPs can play a role in facilitating more efficient delivery of health solutions. SP interest in healthcare opportunities is clear and increasing.
Profiting from the Rise of Wi-Fi
New, innovative business models for Service Providers
Tapping Buyer Behavior To Capitalize on Next-Generation Video Opportunities
Pay-TV service providers need growth opportunities in the face of flattening TV ARPU and increasing competition. This presentation looks at consumer preferences and buyer behavior to help SPs capitalize on next-generation video opportunities. A Connected Life Market Watch Perspective.
The Cloud Value Chain Exposed
Key Takeaways for Network Service Providers
The Mobile Cloud: When Two Explosive Markets Collide
Cisco IBSG Research Uncovers New Opportunities for SPs To Prosper in This Rapidly Growing and Evolving Market
A New Chapter for Mobile?
How Wi-Fi will change the mobile industry as we know it
Get Up to Speed: How Developed Countries Can Benefit from Deploying Ultrafast Broadband Infrastructures
Ultrafast broadband (UBB) offers developed countries a unique opportunity to nurture global economic prosperity. This white paper is intended to ignite discussions with relevant stakeholders on how to plan for UBB.
Integrated Cross-Service Portfolio Planning
Using a common services engine in product and service development can speed innovation, strengthen the brand, and coordinate development investments across regions and product portfolios.
New Cisco IBSG Research Reveals Dramatic Growth in Cloud Interest Among SMBs
Recent survey research focused on the interest of small and medium-sized businesses (SMBs) in cloud and managed services.
Content Delivery Network (CDN) Federations
How SPs Can Win the Battle for Content-Hungry Consumers
View
A "Marriage Made in Heaven": Mobile Devices Meet the Mobile Cloud
Cisco IBSG Research Uncovers New Opportunities for SPs To Prosper in Mobile Cloud Market
Enterprise Cloud Migration Creating Service Provider Opportunity
Why network service providers are uniquely positioned to deliver cloud services. (Pages 6 and 7 of UnleashingIT publication)
Capturing Major Growth in Commercial Services
The small and medium-sized business (SMB) market represents a tremendous growth opportunity for cable multiple system operators (MSOs) over the next three to five years.
Cloud Value Proposition
Cloud transforms consumer experience and spurs value creation for Service Providers
Transitions in Consumer Video Entertainment in the German Market
As consumers take control of their own video entertainment, service providers face both risks and opportunities. This overview of consumer video transitions in Germany discusses the findings of Cisco IBSG's Connected Life Market Watch research, and offers winning strategies for SPs.
Recent examples of Cisco IBSG's highly successful engagements with key players throughout the service provider industry. Each "success story" describes how Cisco IBSG's guidance enabled the customer to address specific challenges and achieve significant business impact.
Time Warner Cable (TWC)
Time Warner Cable Segments Customer Base for Success
BT Group
Cloud-Based Virtual Data Center Helps BT Improve Performance, Scalability, Efficiency, and Customer Satisfaction
Telecom Italia Steps Up to Next-Generation Television
With a comprehensively revamped strategy and upgraded technology, Cisco
IBSG and Telecom Italia addressed three key issues that will enable the company
to remain relevant and competitive in a rapidly evolving marketplace while
lessening customer churn.
BT Wholesale Sets New Standards in Content Distribution Networks
BT Wholesale’s Media & Broadcast division supplies services to content providers and media companies in the United Kingdom. Ninety-nine percent of the data that traverses the company’s network is video. In addition, the number of different formats in which the media is delivered is increasing.
Cisco IBSG and Savvis: Accelerating the Cloud Market
Cisco IBSG performed original research and helped Savvis to develop a go-to-market strategy for managed cloud services.
Service Provider Develops New Revenue Stream from Advanced Advertising
A leading provider of communications, data, and entertainment services was evaluating new services to pursue to offset declining ad revenues. Cisco IBSG identified a large opportunity for the company in advanced advertising services and developed a go-to-market plan and architectural roadmap.
Tata Communications Ltd. Leads Managed Services Market with Cisco TelePresence Offerings
Tata Communications Ltd. leads managed services market with Cisco TelePresence.
AT&T Success Story
AT&T extends service offerings with Managed Services and Business-to-Business TelePresence capabilities.
Vodafone Success Story
New operating model helps Vodafone generate incremental revenue, cut costs, and improve time to market.
Oriental Cable Network Success Story
Leading cable provider brings next-generation TV experience to China.
Service Provider Practice Overview
The Cisco Internet Business Solutions Group (IBSG) Global Service Provider Practice helps service provider executives transform their businesses by addressing complex challenges they face today and capitalizing on the business opportunities of tomorrow. Our areas of focus are:
Cable Providers
Our experts partner with cable operators to build businesses in commercial services, IP telephony, and next-generation managed services. One of the fastest-growing areas is next-generation managed services, which is increasing 20 percent annually.
Global Media, Satellite, and Web Service Providers
We collaborate with customers and partners to address profitability in the areas of precision advertising, multi- and cross-platform content distribution, "Connected Life" services, lean and energy-efficient data centers, and customer experience, among others.
Incumbent Local Exchange Carriers, International Exchange Carriers, and PTTs
Our team helps major incumbent carriers define new IP services, build solutions and services that meet the needs of specific enterprise verticals, and increase the overall operations productivity of incumbent carriers.
Mobile Service Providers
We help leading mobile operators catalyze the enterprise and consumer markets with innovative, next-generation services. Areas of opportunities include femtocell technology, "Connected Life" services, and mobile data and sophisticated mobile devices.
Telcos in Emerging Markets
As industries continue to consolidate, our team of expert consultants is helping executives develop strategic business plans, grow their businesses, and secure a successful position in their markets. Our consultants also work with SPs and governments to define and execute strategies for country transformation, resulting in increased penetration of ICT and gross domestic product.
Our Practice Lead
Scott Puopolo
Vice President
Service Provider
IBSG
Scott Puopolo is vice president of the Global Service Provider Practice of the Cisco® Internet Business Solutions Group (IBSG). Puopolo brings significant strategy, operations, and financial experience in the communications, media, and high technology industries. He sits on Cisco's Core Service Provider Business Council and the Video and Connected Home Board, and is responsible for SP strategy for Cisco's Mexico Board.
Prior to joining Cisco, Puopolo was president of Smooth Engine, Inc., a merchant banking firm located in New York City, where he was responsible for defining and implementing the firm's strategy and overseeing its advisory activities for private equity and corporate clients in many aspects of the converged communications industry.
Puopolo spent nearly 15 years at Accenture, where he served as the lead partner for the firm's North American Telecommunications Strategy practice, and where he led the personnel for the firm's Eastern U.S. and Canadian Communications, Media and High Technology Strategy Group.
Puopolo's current focus is working with leading service providers to identify and create opportunities to compete more effectively through the delivery of cloud computing services. His team is also working with customers to identify market segments, develop go-to-market strategies, and enable customers to stake out leading positions in cloud delivery services in their geographies.
Meet Our Team Leaders
News
Telecom Review:
A Clear Focus on Smart Network Security and Helping Operators Boost Profitability from Mobile Services
Forsal.pl:
The generation of smart: freed from the cord
Marchmont Innovation News:
Wi-Fi will change the face of the mobile industry
The VAR Guy:
When Mobile and Cloud Computing Collide: Top 5 Priorities
Connect World:
How a CDN Federation model can help service providers win the battle for content-hungry consumersAlfarss.net (Bulgaria):
Cisco’s vision for the future mobile world merges with the cloud
BusinessWeek:
NetEvents EMEA Summit - HighlightsFinancial Times (Poland):
Includes cable TV on tablets and smartphones
Communications Technology:
CDN Federations: A New Revenue Stream for the MSO?
Bloomberg:
Cisco’s Scott Puopolo’s Keynote at CDN World Summit