The Cisco® Internet Business Solutions Group (IBSG) helps customers turn their technology investments into strategic assets that increase productivity, reduce costs, and create new revenue sources. The team of transportation experts within IBSG combines vertical expertise with practical Internet experience, gained from successfully implementing network-enabled solutions inside and outside of Cisco®.

Serving as a catalyst of change, IBSG leads brainstorming sessions to determine how Internet solutions successfully deployed in other industries may be applied to address the security, revenue, and cost challenges specific to the transportation industry. Senior transportation industry executives find immense value in having access to IBSG's Internet knowledge base, best practices, and proven, benchmarked results.

IBSG consultants’ productivity efforts include workforce optimization solutions that decrease administrative headcount, outsource manual transactions, implement customer self-service kiosks, and use e-learning solutions to communicate frequent changes in policies and procedures to a mobile, widely distributed workforce.

"The [Cisco-IBSG] engagement helped a great deal with the education process at all levels in the company, especially senior management—in terms of what is possible on the Web. The engagement was important in helping us move our initiatives forward. We now look at Cisco as a company that is about more than just hardware, more that just providing routers and other equipment—we learned that they are a company that we can go to for advice"
—Susan Garcia, Managing Director, American Airlines