Communications plan is vital to user enrollment and acceptance of new voicemail service.

End user acceptance and understanding are critical to the success of a large-scale unified communications migration. When Cisco IT migrated from a legacy voicemail system to a Cisco Unity solution, the group made global communications a top priority.

This unified communications case study details Cisco IT’s global communications plan for the Unity migration and its execution, including:

  • Building the initial enrollment process
  • Incorporating feedback for improvement
  • Gaining and using upper-executive sponsorship
  • Using a variety of communications mechanisms to inform and educate employees

Read the Global Voicemail Cutover Case Study