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Cisco.com Help

Search Results Page

The documents with matching search criteria are displayed on the Search Results page. The search results are automatically sorted by relevancy in descending order (i.e. items with the highest relevancy are at the top of the list). Information for each search result includes the following:

  • title of the resulting page which links to the actual document
  • short summary of the page content
  • the date the respective document was last updated
  • url indicating location of the content

The default number of search results per page is 20. If there are more than 20 search results in a results set, the first 20 results are displayed on the first page and the second 20 results are displayed on the second page, and so on. If there are multiple pages of results, navigate to any of the search results pages by selecting the following links that are located at either the top or bottom of the search results page:

  • Next >: This link navigates to the next search results page. On the last search results page, or if there is only one search results page, the "Next >" text will not appear as an active link.
  • < Prev: This link navigates to the previous search results page. On the first search results page, or if there is only one search results page, the "< Prev" text will not appear as an active link.

Cisco provides the ability to access support tools from the search results page.

An explanation of these topics is listed below.

Support Tool Example
Software Downloads Search for software or images in downloads.
Example: c1600-nosy-mz.121-27.bin
TAC Service Request Check the status of a particular TAC case.
Example: 600000001
Note: You can only view cases that you have opened.
Bug ID Display information about a particular bug ID.
Example: CSCdp94390
Commands Finds detailed descriptions for Cisco IOS commands, Catalyst commands, or PIX Firewall commands.
Example: show int
Error Message Finds explanations for console error-message strings; currently, only Cisco IOS, Catalyst, and PIX error messages are supported.
Example: AAAA-6-ACCTSTART
MIB Object Name Searches the collection of MIB objects for object names and descriptions.
Example: security
OID Translates object ID (OID) into object names, or translates object names into OID to receive object details.
Example: 1.3.6.1.2.1.2.2.1.1
Example: interfaces.ifTable.1.1
Discussion Forums Search the discussion forums on the Networking Professionals Connection site.

Entitlement

Content on Cisco.com is searchable and accessible based on the entitlement of the user. For instance, in some search results Customers and Partners will see direct links to content from various Technical Support tools like the Error Message Decoder and TAC Case Collection. If the user is not log in, this content will not be returned in the search results. Please log in to ensure all the content that you are entitled to view is displayed.

For more detail on the benefits of registering, click here.