Basic Requirements
Q: Why does my phone need to be text- and Internet-enabled?
A: Information on how to access video webcasts is delivered through text messages and email. The
message will contain a link to an Internet address where you can connect to the video webcast. You will not be able to receive text messages or
access mobile content without these capabilities.
Q: How can I tell if I have a high-speed data connection such as 3G network?
A: Generally, a 3G or EVDO symbol appears on the header of your mobile phone screen when you have a high-speed
connection. Your phone preferences must be set to enable data. On most mobile phones this option can be found under the Tools, Network
Connection, or Phone Settings menu. If you are unsure whether you have a data service plan, check with your service carrier.
Q: Which phones can stream video?
A: Phones that have been successfully tested include:
- Samsung BlackJack
- Samsung BlackJack II
- Motorola Q
- HTC Mogul
- T-Mobile Dash
Other phones that should be capable of streaming video include:
- Palm Treo 700w/wx and 800w
- HP iPAQ 900
Check your user guide or visit your carrier's website for full details on your phone's capabilities.
For more information on Windows Mobile devices, visit the Microsoft site.
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SMS Text Messages
Q: What happens after I send the keyword to 24726?
A: After you have successfully sent the keyword to the short code, you will receive a message confirming your request. It
usually takes less than a minute. However, sometimes there are delays with the network, and it can take several hours to receive the
confirmation.
Q: What if I do not receive a confirmation message?
A: Network congestion and bandwidth sometimes slow the sending and receiving of text messages. If you are sure you sent
the correct keyword, verify that your text messages and wireless web services are working, and then try again at a later time.
Q: I sent a text message and did not get a reply back. What happened?
A: Verify that you are sending the text message to the correct address (24726). If you don’t receive a reply, your device
may not be configured for text messaging or your data plan may not include text messaging. Verify with your wireless carrier and try again.
Q: Will I be charged for text messages?
A: Standard text messaging rates will apply to any text message received or sent, unless otherwise indicated by your
wireless carrier. Check with your wireless service provider for available text messaging options and monthly packages.
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Connecting to the Video Stream
Q: My content link arrived, but I can't access it on the Internet.
A: If you have Internet service and a data plan through your provider, your wireless data network may be temporarily
unavailable for whatever reason (out of range, roaming, etc.). You should wait until service is available and try again. If you still can't
connect, try restarting your phone before attempting to access the link.
Q: After I log in, nothing happens. What do I do?
A: Clicking the Login link should open the event page. If you don’t see this page in your browser, there could be a
problem with the settings on your phone or mobile browser. Check that your settings are JavaScript enabled and you are connected to a
high-speed data network. (Note: this is supported only on devices with Windows Mobile OS and Windows Media Player.)
Q: The live webcast should have started already, so why am I not seeing the video?
A: After logging in, you should see the event page. For a live webcast, this page may display a countdown timer until the
live event starts and then launch the video. If the video doesn’t automatically launch, click the Launch link.
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Viewing Streaming Video
Q: Why does the video stop or break up when it plays?
A: This is most likely due to signal strength or network bandwidth issues that are causing data packets to be lost. The
connection may not be stable or strong enough to maintain a high-quality video stream. Try changing your physical location to improve signal
strength. If your phone supports WiFi, try using the WiFi connection.
Q: Is there a way to view the video larger on my screen?
A: To view the video in full-screen mode, select the Full Screen option in your viewing menu. Depending on your
connection and bandwidth, this selection may not always be available.
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Other Mobile Webcast Questions
Q: Can I participate in the polls, surveys, and Q&A in the webcast?
A: At this time the only portion of the webcast that is sent to the mobile device is the video or audio stream. Future
versions of mobile webcasting services will provide access to additional webcast features.
Q: If I sign up for the mobile webcast, can I still attend on my PC?
A: Yes, you can attend the webcast from either your mobile device or your PC. However, you will need to re-register in
order to attend the webcast from your PC. Check the webcast listing to register to view the live or on-demand
webcast on your PC.
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For further assistance, send us an email.
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Text MMV to
24726 to view on your mobile phone.
