Scheduling

The CCIE Assessor Lab, accessed live from any Internet connection, is prescheduled in four-hour blocks of time, 24 hours a day, 7 days a week. Pre-scheduling your lab time ensures an equipment pod is reserved for you. Scheduling and payment are initiated online.

Prior to scheduling, you will be required to indicate your acceptance of our Non-Disclosure Agreement to protect the integrity of the CCIE certification process.

To facilitate scheduling, you will be asked for three potential time choices. We will attempt to give you your first choice if at all possible. Please use the same candidate identification number that you used for the CCIE written exam to expedite scheduling.

Payment

Payment by credit card is required. We currently accept American Express, MasterCard and Visa. Credit card payments are manually processed at this time. You are asked to provide your credit card and personal information by fax to the program administrator. You will receive confirmation of your payment and scheduled time slot within three business days. Scheduling and payment are initiated online.

Rescheduling, Cancellations and Refunds

Important Information

You must cancel or reschedule your CCIE Assessor Lab session at least 10 days prior to the scheduled date in order to receive a full refund. Send requests by contacting CCIE customer support through the Certifications Online Support tool.

Support and Assistance

If you have any questions or concerns about scheduling, rescheduling or paying for your CCIE Assessor Lab session, please contact CCIE customer support through the Certifications Online Support tool.