We recently communicated to you about Cisco's decision to shift to a "primary vendor" strategy for the delivery of our certification exams (both written and hands-on lab exams), such as the Cisco® CCNA® and CCIE® exams. After extensive research, Pearson VUE was chosen as our primary test delivery partner.

This new test delivery strategy also requires us to enhance our online exam registration, tracking, and customer notification systems. Cisco is working closely with Pearson VUE to develop new capabilities in these areas. However, during this development period, there may be certain features of our previous online registration system that are temporarily unavailable due to the rapid construction of a new online exam registration and tracking system. We appreciate your patience as we enhance and improve our certification programs and operations. Over time, you will begin to notice significant improvements in the way we process online your certification needs.

If you have questions:

• A general FAQ about the primary vendor strategy has been posted here: www.cisco.com/go/certonlinesupport/. This Website will be updated regularly as new information and developments are announced.
• If you have primary vendor strategy questions that are not addressed by this FAQ, or if you need assistance registering online, please contact the Cisco Certification Online Support Team at www.cisco.com/go/certsupport.
• If you would like more information about taking a Cisco test at Pearson VUE, you will find a complete listing of customer service phone numbers at the Pearson VUE Website: www.pearsonvue.com/cisco/contact/.

Thank you for your understanding and support.

Learning@Cisco Team