The first Cisco Unified Contact Center Enterprise exam, Unified Contact Center Enterprise Design Exam #642-241, is now available. Successfully completing this exam demonstrates in-depth knowledge of Cisco Unified Contact Center Enterprise.
This new exam is based on Cisco Unified Contact Center Enterprise 7.1(4) and includes Cisco Unified Customer Voice Portal 4.0 and Cisco Unified IP IVR (4.x). It covers a number of topics and focuses on the solution as a whole and the integration of its components.
To prepare for this exam, we recommend reviewing the following materials:
To register for the exam, contact Cisco's Primary Test Delivery Partner, Vue
.
Successfully completing this exam:
- Validates your knowledge of Cisco Unified Contact Center Enterprise
- Helps you stay competitive by setting yourself apart in the job market
- Builds credibility with your peers, customers, and employers
Benefits for employers who recognize this exam include:
- Simplified recruiting and hiring of qualified contact center staff
- Measurable competency standards
- Increased employee morale and retention (proven dedication to training, career development, and employee satisfaction)
For more information, visit the Additional Proctored Exams section of the Certification Exams page.
