Cisco Powered
A Cisco Powered Managed Unified Contact Center service provides an IP-based, centralized infrastructure that can support many distributed sites. The service:
- Offers a full suite of contact management services that can be implemented immediately or incrementally.
- Enables customer deployments of < 10 agents and scaling up to > 1,000 agents and provides customers administrative control options for their environment.
- Provides multichannel skills-based routing, provides agent and tasks states across all media types and controls call queuing.
- Offers Network Level IP Call Switching Control, Network Level Call Routing (ACD) and Treatment Capability (IVR).
- Delivers options for integrated Web collaboration tools, CTI screen pops and utilizes other features available from Cisco Unified Contact Center solutions.
- Includes comprehensive SLAs for service performance, a Web Portal that provides real time and historical performance analysis.
To view a complete list of requirements for this service, please visit the Managed Services: Portfolio Requirements.
