Introduction

Retail banks are under tremendous pressure to increase branch productivity with existing customers, acquire more customers, and increase branches in new markets. Today’s customers want to get the products and services they want, when they need it, however they chose, wherever they are. The increased sophistication of web-banking, tele-banking and ATM technologies has led to the creation of an equally sophisticated retail bank customer.

The IBM and Cisco Front Office Solutions for Retail Banking is a sophisticated blend of IBM products, service, and consulting expertise with industry-leading Cisco network and communications technologies to enable a multi-channel branch environment that helps drive profitability, customer satisfaction, competitive differentiation and business resiliency.

By incorporating four inter-related components – an Optimized Network, Unified Communications, Contact Centers, and Optimized Branch Infrastructure – the solution capitalizes on advanced technologies and network convergence to give banks a competitive edge.

Key Benefits

A secure platform for easy application deployment; safeguarding information assets and reducing business risk
Collaborative communications via an easy-to-use interface which integrates voice and Web conferencing, mobile IP softphones, and voicemail
Network acceleration integrated with a new end-user portal and hosting model to help improve sales and customer satisfaction, reduce costs, and optimize productivity

Web Seminar Replay: Transforming Your Customer's Multichannel Experience with IBM, Cisco and BAI

On October 14, 2008, BAI Banking Strategies hosted a webcast presented by Cisco and IBM executives on Transforming Your Customer’s Multichannel Experience. The webcast explains how to attract, retain, and grow profitable wallet share in today’s competitive marketplace. While a huge challenge on the organizational, cultural, and technical level, delivering a superior customer experience is the key to banking growth and competitive differentiation.