Awards for Medical Equipment and Infrastructure
In June KLAS announced that Cisco won the 2011 Best in KLAS Awards for medical equipment and infrastructure.
"Best in KLAS recognition—which indicates leadership in working with customers to resolve issues and match needs to delivered solutions—is awarded to healthcare vendors who have consistently excelled in their market segment(s)," said Adam Gale, president of KLAS.
Background
KLAS recently completed its first research report in the wireless space with specific emphasis on voice communication systems that are instrumental in improving patient care and satisfaction.
Cisco is ranked first in this report with the highest score of 87.1. It earned the highest points in three categories:
- Clinician satisfaction
- Device durability
- Device battery life
Other Key Report Findings
- Cisco is first in usage within all the key buying constituents: nursing, physician care, IT, environmental services.
- 82% of providers identified Cisco as their wireless voice network vendor.
- Cisco is first in most of the applications cited in the report (e.g., nurse call, infusion pumps, EMR)
Customer Quotes
"Cisco has been a very responsive company from a support perspective. We have been pleased with how they have taken care of us as a customer."
"Cisco is our partner of choice, and they have been the right choice. They do the network space really well. Our 792X system runs extremely well. When we were looking to replace phone systems four years ago, Cisco was the cream of the crop. The local Cisco representatives are very good, and there are many VARs in our area."
"Cisco is doing a great job working with our clinical IT applications. We have great integration, and Cisco understands what we need."
"The devices and hardware that Cisco provides for their wireless network product are excellent. They are very durable. We have had virtually no downtime on the hardware, nor have we had to replace any of the hardware in over a year. This saves us money, time, and resources and provides for excellent uptime, which is over 98%."
About KLAS
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. Its mission is to improve delivery by independently measuring vendor performance for the benefit of healthcare provider partners, consultants, investors, and vendors. Working with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. It measures performance of software, professional service, and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative.