Aligning Technology to Support Business Initiatives
The role of the retail CIO is complex today, having to balance both technology and business needs. In recent years, cutting costs has been among the top priorities to help retailers weather the downturn. As the economy shows signs of recovery, additional priorities including security and aligning the goals of resiliency of the IT architecture with changing business needs are rising to align with company goals.
Cisco offers solutions to help reduce IT operating costs secure customer data, and provide the flexibility to support future business projects.
Multilayer Security
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Solutions
- Retail Virtual Expert Management
Provide retail store customers with on-demand access to remote product and services expertise through video, voice, and online screen sharing experience. - Security/PCI
Keep your customer data highly secure and address industry regulations. - TelePresence for Retail
Transform the delivery of customer and point-of-sale services with this immersive collaboration solution. - Digital Signs Solution
Increase sales, enhance the customer experience, and facilitate learning with this comprehensive suite of signage applications. - Lean Retail Architecture
Do more with less and add business agility to IT. - Retail Connect Call Prioritization
Identify incoming calls, deliver pertinent caller data to the answering agent's screen, and provide tailored customer service. - Retail Warehouse Voice Picking with Datria
Increase distribution center order accuracy, mobile worker productivity, and worker safety with voice-enabled warehouse picking. - Retail Call Routing
Route customer sales and service calls intelligently, based upon the availability of service agents.
