Delivering Superior Customer Experience Anytime, Anywhere
Director of Customer Service is responsible for managing the interaction with shoppers in the store and customer contact center. Some of the areas include customer issues, training, and communications effectiveness across phone, email, and in the store. As consumers today cross multiple touch points from web to store to mobile, delivering a consistent customer experience cost effectively is critical to this role's success.
Cisco offers solutions to help improve customer experience over the phone such as Retail Connect as well as delivering expertise to the store through Virtual Expert.
Increase Retail Sales with Cisco Digital Signs
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Increase Retail Sales with Cisco Digital Signs
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Solutions
- Retail Virtual Expert Management
Provide retail store customers with on-demand access to remote product and services expertise through video, voice, and online screen sharing experience. - TelePresence for Retail
Transform the delivery of customer and point-of-sale services with this immersive collaboration solution. - Digital Signs Solution
Increase sales, enhance the customer experience, and facilitate learning with this comprehensive suite of signage applications. - Retail Connect Call Prioritization
Identify incoming calls, deliver pertinent caller data to the answering agent's screen, and provide tailored customer service. - Retail Call Routing
Route customer sales and service calls intelligently, based upon the availability of service agents.
